Reference

How Our Legal Framework Applies to Your Account

Everything that governs your hspro66 account — from how we handle your data to how disputes are raised — is set out clearly here. Access to our platform depends on local law and is available only where permitted in your region.

Terms & ConditionsPrivacy PolicyAccount RulesCookie PolicyEligible Regions Only
hspro66 How Our Legal Framework Applies to Your Account
HOW WE HANDLE DATA

Account Security, Data Retention and Your Rights

We collect only the data needed to run your account — registration details, transaction records, and device information for security checks. Your data is not sold to third parties. You can request a copy of what we hold, ask us to correct inaccuracies, or request deletion where local law and our retention obligations allow it.

Data Retention

Transaction records tied to DANA, OVO, or GoPay deposits are retained for the period required by our operational obligations. After that window closes, non-essential data is removed from active systems.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences intact and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered contact. If you notice unrecognised activity, contact support immediately and we will freeze the account while we investigate.

Your Data Rights

Submit a data access or deletion request via email. We confirm receipt within a reasonable period and process the request in line with applicable local law and our own retention schedule.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, or you need to make a formal data request, our support team is the right first step. Use the channel that works best for your situation — live chat for quick account questions, email for written records, and our help centre for policy documents.

Team online

Live Chat

Open the chat widget from any page in the lobby. For account-specific legal queries, have your registered e-wallet number ready — DANA, OVO, or GoPay — so we can verify your identity quickly.

Email Support

Send a written query to our support address for anything that needs a documented response — data access requests, account closure, or formal disputes. We respond with a reference number for your records.

Help Centre

Our help centre hosts the full terms document, privacy policy and cookie policy. Players in Bandung and across Indonesia can access these pages directly without logging in.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what rights you have over your data, and how to take action on your account from a legal standpoint.

Access depends on local law and is available only where permitted in your region. If your local law restricts this activity, you should not open or use an account.

Send a written request to our support email with your registered account details. We will confirm receipt and provide the data within the timeframe our policy sets out.

Transaction records are retained for the operational period stated in our terms, even after account closure. Your e-wallet provider also holds its own independent record of each transfer.

Contact support via live chat or email with your game session reference. Our team reviews the outcome first; if unresolved, the case follows the escalation path in the full terms document.

Yes. Submit a deletion request by email. We process it in line with local law — some data tied to transactions must be retained for a set period before deletion is possible.

Session cookies are needed for core lobby functions like keeping you logged in. Analytics cookies are optional and can be turned off in your browser settings without breaking account access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.