What Information We Hold and Why
When you register, we collect your name, email address, phone number, and the wallet identifier linked to your preferred payment method — DANA, OVO, or GoPay. We need this to verify your identity, process deposits, and send your withdrawal to the right account. Transaction records are
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retained to handle disputes and meet our internal audit requirements. We also collect device information — the type of handset, operating system, and browser you use — so the lobby loads correctly on your screen. If you contact our support team, the conversation log is saved
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to track resolution history. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to complete a transaction — nothing more. You can request a copy of the data
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we hold about you at any time by contacting us through the channels listed on this page. Where local law requires us to retain data for a set period, we follow that requirement; once that period ends, the data is deleted or anonymised. Access to your
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account data from our internal systems is role-restricted — only the teams that need it to operate your account can see it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.